Boxcitement terms and conditions

Terms and Conditions of the website and Boxcitement Ltd

We are Boxcitement Ltd, a company registered in England and Wales with company number 09719176. We operate the website The term "Boxcitement Ltd", "Boxcitement", "us" or "we" refers to the owner of the website whose registered office Boxcitement Ltd, 126 Naunton Crescent, Cheltenham, Gloucestershire GL53 7BE. The term "you" refers to the user or viewer of our website. Your access to and use of is subject to these terms and conditions. By using the website you are accepting these terms and conditions. If you refuse to accept these terms and conditions you will not be able to order any products or services from our site.


By placing an order via this website, you confirm that you are legally capable of entering into binding agreements, 18 years of age or older and are accessing the website from your own account.


Soon after placing an order on our website you will receive a receipt email from us acknowledging that we have received your order. Your subscription will only be activated once we have received payment, verified, accepted your order and subsequently sent you the acceptance confirmation via email.
By subscribing to our monthly Boxcitement Subscription Service you agree to allow Boxcitement to take recurring monthly payments from your credit/debit card indefinitely until the subscription is cancelled by you or us.
Three month, 6 month, 12 month advance payment subscribers: you will be charged once at point of purchase for the entire fixed term subscription period. You will then be charged the same amount again when the subscription expires.
To change your payment method, please go to your account via the link on the welcome email, or via the "Login" section within and update the credit card details. If you have questions or experience issues please contact us by email at [email protected], so we can help.
Should you wish to cancel, you can do so at any time. To end your subscription, please go to your account via the link on the welcome email, or via the "Login" section within, then click on the "edit" button in the "Your subscription(s)". There is a "Cancel Subscription" button on the next screen. The cancellation will take immediate effect and cancel the delivery of the next box due if cancellation takes place before the cut off date.
You can also email Boxcitement at [email protected] with a clear statement of your intention to cancel your subscription. We will action your request as soon as we are able.
Auto-renewal: Following your subscription period of 1 month your subscription will be automatically renewed for the same renewal period of your previous subscription, at the current, non-promotional subscription rate. The responsibility to cancel prior to the renewal date (the 1st of the month) lies with you and Boxcitement accept no responsibility for issues arising as a result of a subscription not being cancelled. If you cancel, your subscription will not be renewed after your then-current term expires. Please note that you will not be eligible for a pro-rated refund of any portion of the subscription fee paid.
If you cancel your subscription you can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
Boxcitement Ltd. reserves the right to alter its subscription fees at any time; at least 28 days written notice will be provided should this occur.
Subscription payments will be taken on the 1st working day of every month and boxes will be dispatched on the 22nd of every month (or next working day).
We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.


Boxcitement will from time to time offer special offers such as free introductory boxes, discounts off ongoing subscriptions and referral coupons. We reserve the right to withdraw special offers at any time. Offers and free boxes are only sent to ongoing subscribers and cannot be redeemend by customers who have cancelled their subscription for any reason. Free boxes will not be posted to non-renewing subscriptions. If a subscription is skipped or paused, any free or bonus boxes, loyalty gifts and discounts are also paused and cannot be redeemed until the subscription is re-activated.


We have created a loyalty club which rewards ongoing subscribers by offering them discounts and free gifts. Gifts will only be posted to ongoing subscribers; once a subscription has been cancelled any acquired loyalty points are lost and gifts will not be posted. If a subscriber subsequently re-subscribes the loyalty points will become available for use again.


Boxcitement boxes can be delivered to addresses within the United Kingdom including Northern Ireland, excluding PO Box addresses. We use Royal Mail as our postage partner. We are not currently posting boxes overseas due to current circumstances beyond our control. Delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your box. All pricing for subscription boxes (on-going and fixed term) and one off boxes which includes postage is for UK delivery only.
Postage zones, rates and expected delivery lead times: UK (Inc. NI, not including PO boxes) — postage is included in price — 2—3 working days* Europe — £5.00 — 3 to 5 working days (not currently available) Rest of World — £5.00 — 5 to 10 working days (not currently available)
*Royal Mail will not deem a parcel to be lost until it has been in the UK postal system for a period of 14 days. Although it is highly unlikely UK deliveries will take this amount of time we are unable to dispatch a replacement or issue a credit or refund until this period of time has elapsed.
If you change address, you must update your address details in the relevant section of the website to ensure that no boxes are sent out to the wrong address. We use the address that is in the system on the morning of shipping (i.e. the 22nd of the month or next working day).


Goods dispatched to countries outside of the UK may be liable to import duty, tax or VAT. When ordering from us you agree to pay any such duties which may be imposed by your country’s government. If you refuse to pay any duties imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any tax or penalty imposed by your government.


The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


Due to the surprise, hand crafted and exclusive nature of the products in Boxcitement boxes, we are not able to accept returns. If you are unhappy with your box and are a subscriber, you may cancel your subscription at any time. If you received a damaged product or are missing a product in your box, please contact us at [email protected],co,uk and we'll do everything we can to resolve the situation.
We retain the right to request the return of any damaged goods at your cost by recorded delivery to Boxcitement, Units 1-4,Stocktons Courtyard, Overbury, Glos GL50 1TA. If the fault is agreed, a full credit or refund will be given for the returned goods and return postage charges incurred. We reserve the right to refuse refund.


As soon as your subscription renews on the 1st each month, our orders with suppliers are finalised so that we can meet our delivery deadlines. This means we are unable to offer refunds due to change of mind after a subscription has renewed.


Boxcitement Ltd will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.


Boxcitement warrant to you that any product purchased from us through our website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose. You are responsible for maintaining the confidentiality of your account and password.
Boxcitement has not reviewed all of the sites linked to this website and is not responsible for the contents of any other sites linked to this website. Your following of any links to any other sites is entirely at your own risk.


The Boxcitement website may occasionally be off line to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email to [email protected]
Boxcitement makes no promise that our website service will be fault free. If you notice a fault in the service, please report it to us by emailing [email protected] and we will correct the fault as soon as we reasonably can.
We reserve the right to make changes to our website, policies, and these conditions at any time without notice and you confirm that Boxcitement shall not be liable to you for any such change or removal. Your continued use of the website following any changes shall be deemed to be your acceptance of such change.


You agree to indemnify and hold Boxcitement and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


This website and its contents are provided "as is" and on an "as available" basis and we make no representations or warranties of any kind with respect to it. We assume no liability or responsibility for any errors or omissions in the content of the website, any failures, delays, or interruptions in the shipment of boxes, delivery or downloading of any content contained on the website, any costs, losses, expenses or damages arising from the use of the content provided on the website or any conduct by users of the website. We reserve the right to deliver boxes of content at our sole discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.
In no event shall we, our shareholders, directors, officers, or employees be liable (jointly or severally), to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law. Our maximum liability to you, (whether in contract, tort, (including negligence), breach of statutory duty or otherwise), arising out of or in connection directly or indirectly with your use of the website, website content or our services shall not exceed the total amount paid by you to us in respect of Boxcitement services in the month preceding any such claim but, if you are a consumer, please note that this does not affect your statutory rights.


We reserve the right to revise and amend these terms and conditions from time to time and without notification, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order any of our subscription services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirming that your box has been shipped.


The name Boxcitement is registered as a trademark no. UK00003350520 in the UK and may not be used by any other entity. All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Boxcitement or otherwise used by Boxcitement as permitted by law.
In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. (This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only)


Here at Boxcitement we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
We have worked with our third party suppliers (for example our payment gateways, email newsletter provider and web host) to ensure that we are fully GDPR compliant from May 2018. Please be assured we will never pass your details on to any third party without your specific consent and will always ensure data we hold is secure.
If you have any queries concerning our use of your information or wish your details to be removed at any time, please email [email protected] and we will be happy to help. To read our privacy policy and our statement regarding our secure payment methods please click here.


Boxcitement uses cookies to enhance your experience of using our services. By using services provided by Boxcitement, you consent to the use of cookies. Cookies are small pieces of text sent to your web browser by a website you visit. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, and to enable advertisements delivery. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts. In addition to our own cookies, we may also use various third parties cookies to report usage statistics of the Service, and deliver advertisements on and through the Service. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.